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From Isolated Devices to Integrated Intelligence
Right now, most adaptive equipment runs on its own — no data, no oversight, no visibility. That isolation causes costly downtime and prevents proactive maintenance or compliance tracking. Adapy changes that completely, turning every piece of mobility equipment into a smart, connected device that reports, protects, and justifies itself.
The Pain Points
Today's Fleet Challenges
  • Rising fuel costs and escalating driver wages are compressing already thin profit margins, forcing difficult operational tradeoffs.
  • ADA pickup-window violations and missed trips trigger penalties that can jeopardize contract renewals and future funding opportunities.
  • Unexpected wheelchair-lift failures create cascading service disruptions, stranding patients and resulting in costly out-of-service days.
  • Medicaid programs and VA authorities increasingly demand detailed equipment usage data to validate claims and approve reimbursements.
35%
North American NEMT Market Share
North America dominates the global Non-Emergency Medical Transportation market, representing over a third of worldwide demand.
Source: PRNewswire
Plug-and-Play Intelligence
Adapy's revolutionary inline harness installs in under 60 minutes, requiring zero modifications to OEM systems. The military-grade encrypted Wi-Fi/Bluetooth module seamlessly communicates with your existing fleet management software while providing universal compatibility with all major lift, crane, ramp, and door manufacturers—no proprietary equipment needed.
IP68-Rated
Fully waterproof and dust-resistant design withstands harsh operational environments.
OTA Updates
Secure over-the-air firmware updates ensure your system always runs the latest features.
Diagnostic Port
Universal port for quick troubleshooting and immediate field diagnostics.
Low 12V Draw
Minimal power consumption prevents battery drain during extended idle periods.
Universal Connectors
Compatible with all major lift brands including BraunAbility, Q'Straint, and Ricon.
The Black Box for Adaptive Mobility
Patent Pending: 63701560 , 1571-272-4000

Just like flight data recorders in airplanes and telematics in commercial fleets, Adapy’s Smart Mobility System acts as a black box for wheelchair-accessible vehicles—capturing precise, timestamped data on the use of adaptive equipment.
This level of insight is invaluable in the event of an accident. For manufacturers, Adapy can isolate or even eliminate liability by demonstrating whether their equipment was functioning correctly at the time of the incident. By providing a verified usage record, Adapy helps shield manufacturers from being unfairly named in legal actions simply due to the presence of their equipment in the vehicle.
For NEMT (Non-Emergency Medical Transportation) companies, Adapy adds a critical layer of protection. In cases where injury claims arise, being able to prove when, how, and if equipment was actually used—or if a failure occurred—can significantly reduce legal exposure. This documentation helps fleet operators defend against false or inflated claims and may limit liability in both insurance disputes and litigation.
Beyond risk mitigation, Adapy delivers actionable insights that support service planning, preventative maintenance, and real-time asset management—making it a vital tool for both operational efficiency and legal protection.
Pathways™: Command Center for NEMT & Paratransit
The Pathways platform brings enterprise-grade telematics capabilities—previously available only to Fortune 500 logistics operators—to NEMT fleets of all sizes. Access remote diagnostics, receive real-time alerts, and optimize routing decisions through a single, intuitive dashboard designed specifically for medical transportation.
Live Lift Cycles
Monitor real-time equipment usage across your entire fleet with timestamp verification.
Predictive Maintenance
Identify potential failures before they happen with AI-powered component analysis.
Route-Time Analytics
Optimize pickup windows based on historical traffic patterns and dwell time data.
ADA Compliance Logs
Generate comprehensive reports documenting on-time performance and accommodation records.
Remote Fault Codes
Diagnose issues instantly with detailed error reporting sent directly to maintenance teams.
Fleet-Wide Health Score
Track overall operational readiness with a proprietary algorithm-based assessment.
Learn more about telematics integration
From Dispatch to Drop-Off
1
Trip Assignment
Vehicle health check automatically verified through Adapy's pre-trip diagnostics, confirming equipment readiness without manual inspection.
2
Equipment Deployment Tracking
Deployment of lift or ramp logs data instantly to the cloud for compliance documentation and cycle counting.
3
En-Route Management
Real-time alerts flag ETA shifts outside the ADA window, while Pathways suggests optimal reroute options based on traffic and pickup sequence.
4
Post-Ride Documentation
Lift cycles, dwell time, and pickup/drop-off timestamps automatically recorded in formats ready for Medicaid billing and compliance verification.
5
Proactive Maintenance
Predictive analytics detect irregular lift performance patterns and automatically schedule preventive service before a catastrophic failure occurs.
Fewer delays, happier riders, verifiable data.
Stay Audit-Ready
Pathways transforms compliance from a burden into a competitive advantage. With one-click export functionality, fleet operators can instantly generate comprehensive reports documenting ADA pickup-window compliance, VA equipment usage logs, and detailed Medicaid trip data—all formatted to match agency-specific requirements.
Our system maintains a tamper-proof audit trail that verifies every lift cycle, dwell time, and service interval, eliminating the paperwork scramble when regulators or funding partners request documentation.
Compliance Documentation Ready When You Need It
  • Generate ADA On-Time Performance reports with pickup window validation that exceeds regulatory standards for record-keeping.
  • Access complete VA procurement history with FSS codes automatically linked to service records for simplified auditing.
  • Export HCPCS-ready CSV files formatted specifically for State Vocational Rehabilitation billing requirements.
  • Store all patient transport data in HIPAA-compliant cloud architecture with role-based access controls.
Learn more about ADA compliance requirements
Results You Can Bank On
25% Fewer Lift-Related Road Calls
Predictive maintenance alerts identify potential failures before they strand passengers, dramatically reducing expensive emergency service calls and improving rider experience.
+12% Trip Capacity Without Adding Vehicles
Data-driven dispatch optimization improves vehicle utilization by identifying efficient routing combinations and reducing deadhead miles between service areas.
30-Day Pay-Cycle Improvement
Automated billing exports with complete documentation accelerate reimbursement approvals from Medicaid, Medicare, and private insurers, improving cash flow.
Return on Investment
Most fleet operators achieve full ROI within 4-6 months, with ongoing savings far exceeding the Adapy subscription. A typical 50-vehicle fleet saves $127,500 annually in maintenance, compliance penalties, and operational efficiencies.
One Platform, Many Scenarios
Dial-a-Ride Microtransit
Optimize on-demand service with precise pickup windows and automated trip verification for municipal systems.
VA-Funded Veteran Shuttles
Streamline documentation for VA trip reimbursement while ensuring veterans receive reliable, on-time service.
Rural Medicaid NEMT Vans
Maintain consistent service quality across vast territories with real-time vehicle health monitoring.
Urban Wheelchair Taxi Fleets
Maximize vehicle utilization in high-demand environments while documenting ADA compliance.
Municipal Paratransit Cutaways
Enhance rider experience while reducing operational costs for public transportation authorities.
If it rolls and lifts, Adapy makes it smarter.
Ready to Modernize Your Fleet?
"Since implementing Adapy across our 35-vehicle fleet, we've reduced out-of-service days by 40% and eliminated compliance penalties entirely. The ROI was evident within our first quarter." — Maria Sanchez, Operations Director, MetroAccess
"The predictive maintenance alone justified our investment. We've transformed from reactive to proactive, and our riders notice the difference in service reliability." — Robert Chen, Fleet Manager, Valley Mobility Services
The Adapy Advantage
  • Flexible month-to-month pricing that scales with your fleet size—no long-term contracts required
  • White-glove onboarding with dedicated implementation specialists who understand NEMT operations
  • 24/7 fleet-support hotline staffed by transportation experts, not generic tech support
Ready to Transform Your NEMT or Fleet Service?
"Adapy cut our funding approval times by 40%. The objective usage data eliminates questions from payers and gives our clients independence faster."
— Sarah Winters, OTR/L, Driver Rehabilitation Specialist
"The Pathways dashboard changed everything. I can monitor 30+ clients' equipment remotely and address issues before they even notice a problem."
— Marcus Chen, CDRS, VA Medical Center
1
HIPAA-Secure Cloud Infrastructure
All client data is protected with healthcare-grade encryption and complies with federal privacy requirements
2
Grant-Friendly Outcome Reports
Generate customized documentation that specifically addresses the metrics most important to different funding sources
3
Success Team On Call
Dedicated support from specialists who understand both the technology and the unique needs of NEMT companies
Together with our clients and partners, we’ve logged 75K+ Adaptive Automation Cycles—Moments of Mobility—and we’re just getting started! Join us on our quest to reach One Million Moments of Mobility.
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Adapy® is a registered trademark of Adapy, Inc. Copyright 2025
Official US Patent No. ​11349269​