Adapy Smart Mobility System Return Policy

This Return Policy (“Policy”) is established between the purchaser (“Customer”) and Adapy™, Inc. (“Adapy”) and applies to the Adapy Smart Mobility System (“Product”).

Return Period:

• Customers may return the Product within thirty (30) days from the date of purchase for a full refund or exchange.

Eligibility for Return:

• Product must be in original condition with all components, packaging, and accessories included.
• Proof of purchase (receipt or invoice) must be provided.
• Products damaged due to misuse, unauthorized modifications, or failure to follow instructions are not eligible for return.

Return Process:

1. Contact Adapy Customer Support at support@adapy.com to initiate the return.
2. Obtain a Return Merchandise Authorization (RMA) number.
3. Ship the Product to the address provided by Adapy with the RMA number clearly visible.
4. Customer is responsible for return shipping costs unless the return is due to a product defect.

To request a return, please contact customer service or email support@adapy.com.

Refunds:

• Refunds will be processed within 10 business days after the Product has been received and inspected.
• Refunds will be issued to the original payment method.

Exchanges:

• If the Product is defective, Adapy will offer a replacement Product or a full refund at its discretion.

Compliance with Federal Acquisition Requirements:

• This Return Policy complies with the Federal Supply Schedule (FSS) contract standards, including but not limited to 48 CFR 552.246-73 and 48 CFR 52.212-4.

Special Conditions for Government and GSA Contracts:

• Returns under GSA contracts must comply with GSA requirements and may require additional documentation.
• Priority return processing for medical mobility devices covered under ADA compliance standards.

Limitation of Liability:

• Adapy’s liability is limited to the purchase price of the Product.
• Adapy is not responsible for indirect, incidental, or consequential damages related to returns.

Force Majeure:

• Adapy is not responsible for delays or failure to process returns due to events beyond its control, including natural disasters, pandemics, and government restrictions.

Modification of Return Policy:

• Adapy reserves the right to modify this Return Policy with written notice.

By purchasing the Adapy Smart Mobility System, the Customer acknowledges and agrees to this Return Policy.